Jira Service Management

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You can raise a Interfit Help Desk request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/3","onlyPortal":false,"reqTypes":[{"id":"10036","name":"Firmware Support","descriptionHtml":"<p>How do I check which version of firmware my S1 or remote is already using?</p> \n<p>S1 – To see which version of firmware your S1 flash head is using: power the light off, press and hold the “test” button, and power the light back on. A number (1.5, 2.0, etc.) will appear on the LCD readout that corresponds to the firmware version.</p> \n<p>Remote – To see which version of firmware your remote is using: power the remote on and press and hold the “mode” button. A letter and number (b 01, b 02) will appear on the LCD readout that corresponds to the firmware version.</p>","callToAction":"Firmware Support","introHtml":"<p>Please use this ticket if you need help with firmware.</p>","icon":10307,"iconUrl":"https://interfitphoto.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=issuetype&avatarId=10307","groups":[7],"key":""},{"id":"10013","name":"General Enquirys","descriptionHtml":"<p>If your question is about our EX Range this is discontinued and we no longer provide parts or support.</p>","callToAction":"General Enquirys","introHtml":"<p>If you have a question about any of our products please fill in the forms below.</p>","icon":10322,"iconUrl":"https://interfitphoto.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=issuetype&avatarId=10322","groups":[8],"key":""},{"id":"10014","name":"Open A Returns Request","descriptionHtml":"<p>Please include your order number if you have one. or attach proof of purchase.</p>","callToAction":"Open A Returns Request","introHtml":"<p>Please choose this option to open a return.</p>","icon":10320,"iconUrl":"https://interfitphoto.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=issuetype&avatarId=10320","groups":[7],"key":""},{"id":"10017","name":"Order Enquiry","descriptionHtml":"","callToAction":"Order Enquiry","introHtml":"<p>Choose this option if you have an enquiry about an existing order.</p>","icon":10306,"iconUrl":"https://interfitphoto.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=issuetype&avatarId=10306","groups":[7],"key":""},{"id":"10027","name":"Submit Photos","descriptionHtml":"<p>Just fill out the fields below and we will feature your photo on our social networks and site.</p>","callToAction":"Submit Photos","introHtml":"<p>Submit your photos to us to be featured on our site and social handles. Make sure you leave your social links such as: @interfitphotouk</p>","icon":10555,"iconUrl":"https://interfitphoto.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=issuetype&avatarId=10555","groups":[9],"key":""},{"id":"10012","name":"Technical support","descriptionHtml":"<p>If your question is about our EX Range this is discontinued and we no longer provide parts or support. Please Include your order number if you have one.</p>","callToAction":"Technical support","introHtml":"<p>Need help with your product, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10321,"iconUrl":"https://interfitphoto.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=issuetype&avatarId=10321","groups":[6],"key":""}],"reqGroups":[{"id":7,"name":"Orders"},{"id":6,"name":"Technical Support"},{"id":8,"name":"Product Questions"},{"id":9,"name":"Get Involved"}],"orderMapping":{"3":[10012,10013,10014,10017,10027],"6":[10012],"7":[10017,10014,10036],"8":[10013],"9":[10027]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"cbe7a514-919c-33b0-89e7-2af678a0c3d3","appLinkName":"System Confluence","appLinkUrl":"https://interfitphoto.atlassian.net/wiki","spaceKey":"IP","spaceName":"Interfit Photo","spaceUrl":"https://interfitphoto.atlassian.net/wiki/spaces/IP"},"labels":[],"projectKey":"IHD","serviceDeskId":3},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"IHD","userLanguageHeader":"Interfit EX Range","userLanguageMessageWiki":"<p>The Interfit EX & Stella Range is no longer supported & we no longer produce or supply parts. We will be unable to help you with any EX Range issues. We are sorry for any inconvenience.</p> \n<p>for example; </p> \n<p>X150, EXD200, EX300 & EXD400<br> Stellar Lights</p> \n<p>Cool-Lite Models</p> \n<p>If you are looking for replacement parts or to have your unit fixed we suggest contacting an independent flash repair centre of your choosing.</p>","defaultLanguageHeader":"Interfit EX Range","defaultLanguageMessage":"The Interfit EX & Stella Range is no longer supported & we no longer produce or supply parts. We will be unable to help you with any EX Range issues. We are sorry for any inconvenience.\n\nfor example; \n\nX150, EXD200, EX300 & EXD400\nStellar Lights\n\nCool-Lite Models\n\nIf you are looking for replacement parts or to have your unit fixed we suggest contacting an independent flash repair centre of your choosing.","defaultLanguageDisplayName":"English (UK)","isUsingLanguageSupport":false},"canViewCreateRequestForm":true,"isProjectSimplified":true},"sharedPortal":{"name":"Interfit & Fovitec Help Center","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://interfitphoto.atlassian.net/wiki"}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}